Terms & Conditions / Returns

Our 16 day "no questions asked" money back guarantee:

We want you to be totally satisfied with every purchase you make from Learnerstuff.co.uk. So our "no questions asked" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition and packaging together with the invoice, within 16 days of the date you received the item, unopened (with any seals and shrink wrap intact) we will issue a refund for the purchase price (not including any P&P charges. if applicable).

We reserve the right to make a 20% restocking charge for any goods which are not returned in mint condition and/or with shrink wraps/security seals intact or to refuse to accept such goods, at our sole discretion. Your statutory rights are not affected.

TO RETURN AN ITEM:

To return an item under our "no questions asked" guarantee couldn't be easier, simply include the reason for return (write it on the back of your invoice), package the relevant item together with its invoice, securely and send it to us within 16 days of the date that the item was delivered to you. If you would like to return an item, please fill out this form using the details you supplied at the time of your purchase and we will send you all the details you need to return your item.

SHIPPING AND HANDLING

APOLOGIES TO EVERYONE - ESPECIALLY OUR LOYAL CUSTOMERS, BUT WE ARE NO LONGER ABLE TO GUARANTEE TO SHIP TO A SEPARATE DELIVERY ADDRESS WHEN USING CERTAIN TYPES OF CREDIT/ DEBIT CARDS. ALL DELIVERIES MAY HAVE TO GO TO THE CARDHOLDERS REGISTERED ADDRESS TO COMPLY WITH OUR NEW ANTI FRAUD PROTECTION SCHEME. Would all customers please check the confirmation email sent shortly after the order has been placed for the actual confirmed delivery address.

YOUR STATUTORY RIGHTS:

Cooling-off period By law, you have the right to withdraw from your purchase of an item within 7 working days of the item's delivery to you. We regret that we cannot accept cancellations of contracts for the purchase of video, audio and software products where the item has been unsealed.

For your protection, we recommend that you use a recorded/signed for delivery service. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or if the item is faulty.

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